Welcome to Costumes Sales, where we make your costume dreams come true! Whether you’re traveling back to the 50s, rocking the 80s, or casting spells in the Wizarding World, we’re here to ensure your costume adventure is absolutely magical from start to finish.
🚚 Magical Shipping Information
We ship our enchanting costumes worldwide (excluding some remote areas in Asia) using trusted carriers to ensure your magical items arrive safely.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow your costume’s journey!
Shipping Methods & Timeframes
- Standard Shipping – $12.95
Via DHL or FedEx
10-15 business days after shipping - Free Shipping
Via EMS (for orders over $50)
15-25 business days after shipping
💫 Magical Tip: For fastest delivery, choose Standard Shipping! Perfect for last-minute costume emergencies or spontaneous magical adventures.
🔄 Enchanting Returns & Exchanges
We want you to be completely spellbound by your costume! If something isn’t quite right, our return process is as easy as saying “Accio refund!”
Return & Exchange Timeframe
We happily accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to ensure your poodle skirt fits perfectly or your Death Eater mask is properly menacing.
Conditions for Magical Returns
To keep the magic alive for everyone, returned items must:
- Be in original, unworn condition with all tags attached
- Have intact original packaging
- Include all accessories (wands, glasses, jewelry, etc.)
- Show no signs of wear, makeup, or alterations
⚠️ Non-Returnable Items
For health and safety reasons, the following magical items cannot be returned:
- 80’s Leg Warmers (intimate apparel category)
- Any costume items that have been worn or show signs of use
- Customized or altered costumes
- Items without original tags and packaging
🔮 The Magical Return Process
Step 1: Request Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Use this template to help us assist you faster:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Magical Costume Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Size Issue, Wrong Item, Damaged, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Your Name: [Full Name]
Thank you for your assistance!
Best regards,
[Your Name]
Step 2: Receive Return Instructions
Within 24 hours, our customer service team will email you:
- Return authorization number
- Shipping instructions and return address
- Any special instructions for your specific items
Step 3: Ship Your Return
Package your items securely in the original packaging and ship to:
Costumes Sales Returns
516 Everette Alley
Pompano Beach, FL 33064
USA
✨ Important: Write your return authorization number clearly on the outside of the package to ensure speedy processing!
Step 4: Processing & Resolution
Once we receive your return, we will:
- Inspect the items within 3-5 business days
- Process your refund or exchange
- Send you a confirmation email
💳 Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Payment Method: Refunds will be issued to your original payment method
What’s Refunded?
- Cost of returned items
- Original shipping fees (if entire order is returned)
What’s Not Refunded?
- Return shipping costs (customer responsibility)
- Original shipping fees on partial returns
🔄 Exchange Process
Prefer a different size or costume? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method.
⚡ Quick Exchange Tip: For faster exchanges, consider placing a new order for the desired item and returning the original. This ensures you get your new costume faster!
❗ Damaged or Wrong Items
If you receive a damaged item or the wrong costume, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.
🌍 International Returns
Since we ship worldwide (excluding some remote areas in Asia), international customers are responsible for:
- Return shipping costs
- Any customs fees or import duties
- Ensuring proper documentation for international returns
✨ Magical Customer Service
Our customer service team is here to make your experience as magical as our costumes! Contact us at [email protected] with any questions about shipping, returns, exchanges, or your costume adventures.
We typically respond within 24 hours and are committed to resolving any issues to your complete satisfaction!
Thank you for choosing Costumes Sales for your magical costume needs. We appreciate your business and look forward to helping you with your next costume adventure! 🎭✨