Welcome to Costumes Sales, where your satisfaction is as important as the magic in our costumes! We understand that sometimes a costume might not be the perfect fit for your magical adventure. That’s why we’ve created a returns process that’s as easy as waving a wand!
Return & Exchange Timeframe
We happily accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to ensure your 50’s costume fits perfectly or your Harry Potter robes are exactly as magical as you envisioned.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
- Items must be in original, unworn condition with all tags attached
- Original packaging must be intact and included
- All accessories (wands, glasses, jewelry) must be returned
- Items must not show any signs of wear, makeup, or alterations
⚠️ Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- 80’s Leg Warmers (intimate apparel category)
- Any costume items that have been worn or show signs of use
- Customized or altered costumes
- Items without original tags and packaging
The Magical Return Process
Follow these simple steps to return or exchange your costume:
Step 1: Request Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information needed to help you quickly.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Magical Costume Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – Size Issue, Wrong Item, Damaged, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Your Name: [Full Name]
Thank you for your assistance with my costume return!
Best regards,[Your Name]
Step 2: Receive Return Instructions
Within 24 hours, our customer service team will email you:
- Return authorization number
- Shipping instructions and return address
- Any special instructions for your specific items
Step 3: Ship Your Return
Package your items securely in the original packaging and ship to:
Costumes Sales Returns
516 Everette Alley
Pompano Beach, FL 33064
USA
Important: Include your return authorization number clearly on the outside of the package.
Step 4: Processing & Resolution
Once we receive your return, we will:
- Inspect the items within 3-5 business days
- Process your refund or exchange
- Send you a confirmation email
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Payment Method: Refunds will be issued to your original payment method
What’s Refunded?
- Cost of returned items
- Original shipping fees (if entire order is returned)
What’s Not Refunded?
- Return shipping costs (customer responsibility)
- Original shipping fees on partial returns
Exchange Process
Prefer a different size or costume? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method.
Quick Exchange Tip
For faster exchanges, consider placing a new order for the desired item and returning the original. This ensures you get your new costume faster!
Damaged or Wrong Items
If you receive a damaged item or the wrong costume, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.
International Returns
Since we ship worldwide (excluding some remote areas in Asia), international customers are responsible for:
- Return shipping costs
- Any customs fees or import duties
- Ensuring proper documentation for international returns
✨ Magical Customer Service
Our customer service team is here to make your return experience as magical as our costumes! Contact us at [email protected] with any questions about returns, exchanges, or your costume adventures.
We typically respond within 24 hours and are committed to resolving any issues to your complete satisfaction!
Thank you for choosing Costumes Sales for your magical costume needs. We appreciate your business and look forward to helping you with your next costume adventure!